Jilvo believes gaming should be a source of entertainment, not stress. By following responsible gaming principles, we ensure every member enjoys a safe and healthy gaming experience.
Online gaming and betting can be great entertainment — when done responsibly. But once control slips, it can lead to serious financial and emotional strain for you and your family. That's not something Jilvo wants to see happen.
Responsible gaming means playing within your means — for enjoyment, not in the hope of winning. Jilvo offers a range of tools and features that put you in control of your own gaming habits.
Remember — gaming should never be your primary source of income. It's a form of entertainment. Placing bigger bets in an attempt to recover losses is a dangerous habit. We at Jilvo are always committed to ensuring responsible gaming for every player.
Steps Jilvo takes to ensure a healthy gaming experience for every member
Opening a Jilvo account requires age verification through a national ID or passport. No one under 18 is permitted to create an account under any circumstances.
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded.
You can take a gaming break at any time, from 24 hours up to 6 weeks. During the cooling-off period, accessing your account or placing bets will be completely disabled.
For a longer break, you can choose self-exclusion for anywhere between 3 months and 5 years. Your account will be completely inactive during this time, and no promotional messages will be sent.
Set a time limit for your gaming sessions. Once the time is up, Jilvo will automatically log you out and prompt you to take a break.
Set a maximum daily or weekly loss limit in advance. Once you reach that limit, Jilvo will prevent you from placing any further bets.
If you answer "yes" to 3 or more of the questions below, consider seeking help.
Do you spend more time or money on gaming than you planned?
Do you keep coming back to gaming to try to win back money you've lost?
Do you feel restless or irritable when you're not gaming?
Do you hide your gaming habits from family or friends?
Is gaming affecting your work, studies, or relationships?
Have you borrowed money or dipped into savings to cover gaming costs?
If you notice these signs, seek help immediately.
Using gaming funds to pay bills, cover household expenses, or handle emergencies.
Prioritizing gaming over time with family and friends.
Losing sleep, skipping meals, or neglecting your health because of gaming.
Feeling excessively sad, angry, or frustrated after a loss.
Loss of focus at work, frequent absences, or a drop in productivity.
Set your gaming limits in just a few simple steps
Log in to your Jilvo account and click the profile icon in the top right corner.
Go to Account Settings and select the "Responsible Gaming" option.
Set a deposit limit, loss limit, or session timer — whichever works best for you.
Once a limit is set, a confirmation will be sent to you by email or SMS. Changes take effect immediately.
If you have trouble using any of the tools, our Jilvo Help Center is available via live chat for immediate assistance.
Set daily, weekly, and monthly deposit limits. Reductions take effect immediately.
Decide in advance the maximum amount you're willing to lose within a set period. Once you hit that limit, gaming stops automatically.
Set a maximum duration for each gaming session. You will be automatically logged out when time is up.
Take a break from 1 day up to 6 weeks. Your account will be fully paused during this period.
For a long-term break, choose self-exclusion to keep your account fully inactive for 3 months to 5 years. No promotions or bonus offers will be sent during the self-exclusion period.
Follow these tips and gaming will always stay enjoyable.
Jilvo strictly enforces an 18+ policy, with mandatory age verification at registration. Even so, it's worth taking a few extra precautions at home.
To activate an account on Jilvo, age verification using a government-issued ID (NID or passport) is mandatory. Accounts for anyone under 18 are never approved.
Jilvo's automated system monitors for any unusual activity. If underage use is suspected, the account is suspended immediately.
Jilvo clearly displays an "18+ only" message in every promotional message and advertisement. Our ads never target or appeal to minors.
If gaming is becoming a problem, you don't have to face it alone. Jilvo and various support organizations are here for you.
Jilvo's trained support team is available 24/7. For any gaming-related concerns or issues, reach us instantly via live chat.
Visit Help CenterFor any responsible gaming requests or complaints, email us at support@jilvo.ws. We'll respond within 24 hours.
To take a long-term break, apply for self-exclusion directly through Account Settings or by contacting our support team. It takes effect as soon as your request is received.
ApplyAll responsible gaming tools on Jilvo are free to use. Register now and enjoy a safer gaming experience.