This Privacy Policy explains how Jilvo collects, uses, and protects your personal information. Please read it carefully before using the platform.
Key Pillars of Jilvo's Privacy Policy at a Glance
All data stored on Jilvo's servers is protected with AES-256 encryption. Your password is never stored in plain text.
Your personal information is never sold to advertisers or third parties. Data may only be shared with regulatory authorities when required by law.
You have the right to view, correct, or request deletion of your data at any time. Just reach out to our support team.
Jilvo uses only essential and functional cookies. Advertising and tracking cookies are not used.
Jilvo's servers are hosted in internationally certified data centers and undergo regular security audits.
No marketing emails or SMS messages are sent without your consent. You can unsubscribe at any time.
Jilvo (referred to as "we", "us", or "Jilvo") is a trusted online gaming platform in Bangladesh. We place the highest priority on our members' privacy and are fully committed to protecting your personal information.
This Privacy Policy explains what information Jilvo collects, why it is collected, how it is used, and the steps we take to keep it safe. This policy applies to the Jilvo website, mobile app, and all related services.
By using the Jilvo platform, you agree to the collection and processing of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
This Privacy Policy was last updated in January 2026. Any future changes will be published on this page, and you will be notified by email of any significant updates.
Jilvo collects different types of information depending on the situation. A detailed breakdown by category is provided below:
Full name, date of birth, national ID number, passport number, gender, and photo (for KYC purposes).
Email address, mobile number, and residential address.
Mobile banking number (bKash/Nagad/Rocket), transaction history, and deposit and withdrawal records.
IP address, browser type, device information, operating system, and access timestamps.
Betting history, game preferences, win/loss records, and session duration.
Customer support conversations, email, and live chat history.
Jilvo collects your information only for specific, legitimate purposes. Collecting data beyond what is necessary goes against our policy.
| Data Type | Reason for Collection | Legal Basis |
|---|---|---|
| Identification Information | Account verification (KYC), age confirmation | Legal Obligation |
| Contact Information | Account management, customer support | Contractual Obligations |
| Financial Information | Transaction processing, anti-money laundering | Legal Obligation |
| Technical Information | Security & Fraud Prevention | Legitimate Interest |
| Gaming Activity | Responsible gaming monitoring, service improvement | Legitimate Interest |
Jilvo never collects sensitive information such as your religion, ethnicity, political views, or health data.
Jilvo uses the information it collects for the following purposes:
Jilvo never sells your information to third parties. Data may be shared only in the following limited circumstances:
Jilvo uses cookies to enhance your browsing experience. We use three types of cookies:
You can block or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may prevent certain features of Jilvo from working properly.
How long Jilvo retains your data depends on the type of information and the reason it was collected:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 Years After Account Closure |
| Financial Transaction Records | 7 years from the transaction date (as required by law) |
| KYC Documents | 5 Years After Account Closure |
| Gaming Activity Logs | 1 Year |
| Customer Support Records | 2 years after last contact |
| Cookie Data | Session cookies: deleted when the browser is closed; persistent cookies: up to 1 year |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a Jilvo member, you have the following rights regarding your personal data:
To exercise any of these rights support@jilvo.ws Send us an email at the address below. We will respond within 30 days.
Jilvo is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
Age is verified at registration, and confirmed through national ID or passport during the KYC process. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.
Jilvo reserves the right to update this Privacy Policy as needed. Changes may be prompted by:
For any significant changes, we will:
Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any questions, complaints, or requests regarding this Privacy Policy, please contact Jilvo's privacy team:
Your complaint will be taken seriously and a written response will be provided within 30 days. For complex matters that require more time, you will be informed in advance.
Your data is completely secure at Jilvo. Register now and enjoy the best online gaming experience in Bangladesh.