Jilvo FAQ — All Your Questions Answered

At Jilvo Enter Go to the login page and enter your registered mobile number or email along with your password. You can also enable biometric login on the mobile app. Turn on "Remember me" to skip entering your password every time.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and you'll receive a reset link or OTP. Use it to set a new password. The whole process takes no more than 2 minutes.

Entering the wrong password several times in a row will temporarily lock your account. It usually unlocks automatically after 15–30 minutes. For a faster fix, Help Center Contact us via live chat.

Jilvo supports the most popular payment methods in Bangladesh, including bKash, Nagad, Rocket, and bank transfer. Cryptocurrency payments are also supported in some cases. Both deposits and withdrawals are available across all methods.

The minimum deposit on Jilvo starts at just ৳200, making it accessible to any player in Bangladesh. Maximum deposit limits vary depending on the payment method and your account tier. VIP members benefit from higher limits.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. VIP members get even faster processing. Withdrawals are handled around the clock, including nights and weekends.

Jilvo does not charge any additional fees on deposits or withdrawals. However, your payment provider (such as bKash or your bank) may apply their own service charges. Check the Payment section for the latest fee information before making a withdrawal.

Deposits are usually credited within a few minutes. If yours hasn't arrived after 30 minutes, take note of your payment reference number or screenshot and contact Help Center live chat and our team will resolve your issue promptly.

At Jilvo Register A welcome bonus is available on your first deposit after registering. Enter your bonus code during registration or before making your first deposit if you have one. The bonus amount and terms depend on the current promotion — check the "Bonus" section in your dashboard for the latest offers.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to bet BDT 10,000 in total. Contribution rates may vary by game. For full terms and conditions, Terms & Conditions page to find out.

Jilvo's cashback offer returns a portion of your net losses within a set period. Cashback is typically calculated on a weekly or monthly basis. VIP members receive cashback at a higher rate. You can track your cashback amount in the Bonus section of your dashboard.

Free spins are generally for use on specific slots games. The bonus offer will specify which games are eligible. Free spins come with an expiry date, so make sure to use them before they run out.

Jilvo offers slots, Live Casino (blackjack, roulette, baccarat), Sports Betting (cricket, football, tennis), fishing games, and much more. Popular Games page for a full list of available games.

The minimum bet on Jilvo varies by game. slots games typically start from as little as BDT 1. For Sports Betting, the minimum is generally BDT 20–50. Live Casino table limits vary depending on the table.

Live betting means placing bets in real time while a match is in progress. Odds shift continuously based on the score and how the game unfolds. Jilvo's Betting section supports live betting on cricket, football, and many other sports. Betting Tips page for tips and strategies.

Yes — all games on Jilvo use certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Casino games feature real dealers, making every outcome fully transparent. Jilvo operates under a gaming licence in compliance with all applicable regulations.

Yes, Jilvo uses SSL encryption to keep all your personal and financial information secure. See our Privacy Policy your information is never sold or shared with third parties. All data is stored on secured servers.

Log in and go to the "Profile" or "Verification" section. Upload clear photos of the front and back of your National ID (NID), passport, or driving licence. Verification usually takes 24–48 hours. You'll receive an email or SMS notification once it's complete.

Go to Account Settings, then the "Security" section, and enable Two-Factor Authentication (2FA). You can activate 2FA via OTP sent to your mobile number or through the Google Authenticator app. Once enabled, a verification code will be required each time you log in, adding an extra layer of security to your account.

If you notice any suspicious logins or transactions on your account, change your password immediately and Help Center let us know. Our security team will act quickly to secure your account. You'll also receive an email notification if a login is detected from an unrecognised device.

The Jilvo app is available directly from our App The app can be downloaded from the app page. Android users can download the APK file directly. iOS users can follow the instructions on the app page to install it.

To install a third-party APK on Android, you'll need to enable the "Install from Unknown Sources" option. Go to Settings → Security → Unknown Sources, or Settings → Apps → Special App Access → Install Unknown Apps, and grant permission for your browser. You can turn this off again after installation.

The Jilvo app has everything the website offers, plus push notifications, biometric login, and a smoother overall gaming experience. Same account, same balance — just more convenient.

No special application is needed to join the Jilvo VIP Program. Simply earn points by playing games and placing bets regularly. Once you hit the required points threshold, you'll be automatically upgraded to the next VIP tier. For more details, VIP page.

Jilvo VIP members enjoy: higher cashback rates, faster withdrawal processing, a dedicated account manager, exclusive bonus offers, higher deposit and withdrawal limits, and access to special tournaments. The higher your tier, the greater the rewards.

Jilvo VIP points are generally active for a set period of time. Points may expire if there is no account activity for an extended period. Keep your points active by playing regularly. For full terms, VIP page to find out.